EHNAC urges you to attempt to resolve issues with your accredited trading partner before submitting a notification.
The EHNAC commission created the Non-compliant Notification System (NNS) to allow the “public” to notify EHNAC of a candidate or accredited organization’s suspected non-compliance with EHNAC criteria for accreditation. The “public” refers to trading partners or business associates of an EHNAC candidate or an EHNAC-accredited entity.
In order to create an equitable process by which trading partners may submit notification of suspected non-compliance with EHNAC’s criteria by candidates or accredited organizations, the EHNAC executive committee and commissioners have adopted and will utilize the following process when such notification has been submitted:
- Any trading partner of any EHNAC candidate or EHNAC accredited organization may submit notification to the EHNAC commission of alleged non-compliance with any or all EHNAC criteria.
- All such notifications must be submitted through the EHNAC Non-compliance Notification form.
- Submission must include all of the submitter’s contact information as requested. During resolution of the alleged non-compliance, the submitter of the notice must be available for the commission to contact.
- The submission must identify specific criteria with which there has allegedly been non-compliance and must be accompanied by supporting evidence uploaded to show beyond a doubt that the accredited organization is non-compliant in meeting the criteria. For example, if a notification alleges that an accredited organization does not respond to customer service inquiries within a 24-hour period, the submitter of the notification must include, i.e., upload, evidence supporting the allegation. In this example, the supporting evidence should demonstrate a log of past inquiries for a specific period of time where the time frames were not met.
- When the submission is completed, notification of the submission will automatically be sent to the EHNAC executive committee.
- The EHNAC executive committee will then assess whether there has been non-compliance.
- If the EHNAC executive committee determines that there has not been non-compliance, the submitter of the notification will be notified by the commission of the determination, including the reason, and the notification will be considered resolved.
- If the EHNAC executive committee determines that there has been non-compliance, it will notify the commission and recommend proceeding with an investigation.
- If the commission denies the request to proceed, the submitter of the notification will be notified by the commission of the decision not to proceed, including an explanation of that decision, and the notification and allegations will be considered resolved.
- If the commission accepts the recommendation to proceed, the commission will notify the affected accredited organization of the alleged non-compliance and ask for clear and specific evidence to the contrary. NOTE: When the accredited organization is notified of the allegations, it will be allowed to view the evidence supporting the alleged non-compliance and will be made aware of the trading partner’s identity.
- If the commission determines that the accredited organization successfully responded to, i.e., refuted, the notice of non-compliance or has either remedied the alleged non-compliance or developed a plan of action that will correct the non- compliance within a specific period satisfactory to the commission, a written notice, including the commission’s determination and its reason, shall be sent from the commission to both the submitter of the original notice and the accredited organization.
- If the commission determines that the accredited organization has not successfully refuted the notice of non-compliance or remedied the alleged non-compliance, a plan of action must be developed and implemented that will correct the non-compliance in a specific period of time satisfactory to the commission.
- The commission may determine during the investigative and/or remediation stages that a site visit is necessary to review and validate the remediation effort.
- Ultimately, the commission has the authority to (a) reject allegations; (b) change an accreditation status to “denied” or “provisional” accreditation, if there is non-compliance and if there is no remediation or the length of time for remediation is too long; or (c) restore full accreditation if the accredited organization has brought its efforts back in compliance with the criteria.
If you would like to notify EHNAC of any non-compliance issues, please complete the EHNAC Non-compliance Notification form and submit the completed form to firstname.lastname@example.org with all occupying documentation.
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