Building trust is key to HIE success

An August 2014 report1 by the Office of the National Coordinator for Health IT (ONC) found that in 2013, less than 40 percent of all physicians in the United States participated in some type of health information exchange (HIE). These numbers represent a significant jump in data exchange activity since 2008, thanks mostly to the Meaningful Use incentive program.

While HIEs have focused their efforts on helping providers meet the Meaningful Use objectives, there are still 74 percent, according to a Robert Wood Johnson Foundation (RWJF) survey2, who are struggling to develop a sustainable business model. The survey conducted by RWJF resulted in similar findings to the ONC report and was released in August 2013.

The struggles many HIEs are facing can be attributed to one overarching problem: They have failed to gain the trust of their would-be partners – and their patients. That trust includes an assurance that there is a business case for advanced data exchange beyond what is required for Meaningful Use and stakeholder confidence that HIEs are able to ensure data integrity, privacy and security, an issue that is often overlooked until there is an incident or a breach.

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